We are here to offer you 24/7 support. If you have been facing any inconvenience, you can simply put forth your concern right here. Click here to submit the complaint form with a detailed explanation. Please add the following details:

  • User number
  • Transaction number
  • Explain your problem in detail
  • Suggestions to Improve Our Performance

How will First E Cash handle your issue?

Firstly, we are sorry for any inconvenience you might have been experiencing. We follow a certain procedure to scrutinize your issue.

First step: We will send a notification via mail that we have received your complaint.

Second step: We will examine your complaints as per the terms and conditions of our policies.

Third step: We will send you a mail with a detailed analysis and solution to your complaint.

Kindly cooperate if we need further information about your complaints. This will help to resolve the issues faster. Your query will take a minimum of 48 to 72 hours to get resolved.

Send money to your friends and family from the USA, Canada, the European Union, and the United Kingdom to Bangladesh, Cameroon, Ghana, Liberia, Nigeria, Thailand, Haiti, Sri Lanka, Lebanon, Senegal and Kenya.

Contact us

We will answer your basic questions. If you have a query regarding the transaction issue or any banking service, contact us right away without hassle.

Chat support

We are available for you around the clock. Our experts will help you with all your basic queries related to the application and banking service. We have customer service representatives available 24 hours a day, seven days a week to assist you until your problem is resolved.

Mail support

Our 24/7 mail support system will enable seamless communication overseas. You can get in touch with us at help@firstecash.com.